Last Updated: January 23, 2026
Company Name: Zhijiang Bingdan Trading Co., Ltd.
Address: Room 1105, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Chen Jianhua
Social Credit Code: 91420583MAK3LBHY7P
Email: service@mail.dimlov.com
Phone: 19272368146
Welcome to Dimlov Department Store! We specialize in offering high-quality department store products to customers in the United States, covering four major categories: home cleaning, digital gadgets, fashion accessories, and cultural creative items. We are committed to providing you with a thoughtful shopping experience. Whether you have product inquiries, order questions, after-sales needs, or feedback, you can contact us through the following methods, and we will be dedicated to serving you.
Core Contact Information
We prioritize email for accurate and efficient service, ensuring that every inquiry is properly addressed:
Official Customer Service Email: service@mail.dimlov.com
Friendly Reminder: You can send text, images, order screenshots, etc., via email, which will help us verify issues and resolve your needs more efficiently.
Customer Service Hours
Our customer service team will handle your inquiries during the following hours. If you leave a message outside of these hours, we will respond as soon as possible during the next working day:
- Monday to Friday: 9:00 AM - 6:00 PM (UTC+8:00)
- Weekend and Holidays: No customer service available. Thank you for your understanding.
Common Inquiries Guide
To help you resolve issues faster, here are some common inquiries and corresponding instructions. If you need further assistance, please contact customer service:
- Orders and Shipping: After payment, we will arrange shipping within 3-5 business days. Under normal conditions, you will receive your item within 7-10 business days. You can track the shipping progress through the "My Orders" page in your account.
- Product Inquiries: Our main categories include home cleaning (Laundry Color Absorbing Cloth, Multi-functional Cleaner), digital gadgets (Desktop Lyrics Speaker, Multi-functional 3D Printer), fashion accessories (Baroque Pearl Earrings, etc.), and cultural creative items (Handmade Coasters, Tarot Cards, etc.). For specific specifications, please consult customer service.
- After-Sales Issues: For returns, exchanges, or quality issues, please contact customer service for process instructions. We will strictly follow our return and exchange policy to protect your rights.
Friendly Reminders
- When sending an email inquiry, please include your order number and contact information to help us quickly link your order details.
- General inquiries will be replied to within 1-2 business days. For more complex issues, we will provide a solution within 3-5 business days after verification.
- We value every piece of feedback from you. If you have any suggestions for improving our products or services, please feel free to email us and help us continue to improve.
Once again, thank you for choosing Dimlov Department Store. We will provide you with professional and patient service to ensure your shopping journey is smooth and enjoyable!
