Last Updated: January 23, 2026
Company Name: Zhijiang Bingdan Trading Co., Ltd.
Address: Room 1105, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Chen Jianhua
Social Credit Code: 91420583MAK3LBHY7P
Email: service@mail.dimlov.com
Phone: 19272368146
Thank you for choosing Dimlov Department Store! We focus on providing high-quality department store products to customers in the United States, covering four major categories: home cleaning (Laundry Color Absorbing Cloth, Multi-functional Cleaner), digital gadgets (Desktop Lyrics Speaker, Multi-functional 3D Printer), fashion accessories (Baroque Pearl Earrings, Metal Ball and Pearl Necklace, Water-Glow Beaded Bracelet), and cultural creative items (Handmade Coasters, Tarot Cards, Nail Stickers). To protect your shopping rights, we have outlined the product warranty details below:
1. Warranty Service Explanation
Currently, Dimlov Department Store does not offer warranty services for any of the products sold. If you encounter quality issues, damage, defects, or discrepancies with your order after receiving the product, please refer to our return and exchange policy for further processing to ensure your legal rights are protected.
2. Related Service Guidelines
- Return and Exchange Policy Reference: You can refer to the "Dimlov Department Store Return and Exchange Policy" in the store for specific details regarding return and exchange timelines, conditions, and processes. Product issues can be addressed within 14 days from the receipt of the product according to the policy.
- Shipping and Receiving Time: After order payment confirmation, we will arrange shipping within 3-5 business days. Typically, you will receive the product within 7-10 business days, and you can track the logistics progress through your order page.
- Customer Service Consultation: If you have any questions regarding product issues or the return and exchange process, please contact us via the customer service email. We will respond promptly to assist you.
3. Contact Us
- Customer Service Email: service@mail.dimlov.com
- Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
We are committed to providing you with high-quality products and services. Thank you for your understanding and support. Enjoy your shopping experience!
This policy is subject to Dimlov Department Store’s final interpretation. Any changes will be notified separately.