Last Updated: January 23, 2026

Company Name: Zhijiang Bingdan Trading Co., Ltd.

Address: Room 1105, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Chen Jianhua

Social Credit Code: 91420583MAK3LBHY7P

Email: service@mail.dimlov.com

Phone: 19272368146

Thank you for choosing Dimlov Department Store! We are dedicated to serving customers in the U.S. market, offering a wide range of products including home cleaning, digital gadgets, fashion accessories, and cultural creations. We prioritize the security of your personal privacy and information. This policy is based on the U.S. Privacy Act of 1974, the California Consumer Privacy Act (CCPA), the Electronic Communications Privacy Act, and other relevant laws. It outlines our rules regarding the collection, storage, use, protection, and sharing of your personal information to safeguard your legal rights. By using Dimlov Department Store’s services, you acknowledge that you have read, understood, and agreed to the full content of this policy.

1. Scope and Purpose of Personal Information Collection

We strictly follow the "minimum necessary" principle and only collect personal information necessary for completing transactions and providing services. We do not collect unrelated data. The specific scope and purposes are as follows:

• Identity and Contact Information: Name, email address, and phone number, used for order confirmation, logistics notifications, and after-sales consultation (e.g., shipment reminders, communication regarding delivery issues). Our customer service email is service@mail.dimlov.com, which will be the primary channel for providing service.
• Transaction and Payment Information: Payment account details, order amount, and payment records, used only for completing payment settlements and order verification to ensure safe and compliant transactions. All payment information is processed via encrypted channels and we do not store full sensitive payment data.
• Logistics and Delivery Information: Shipping address, recipient’s name, and phone number, used to accurately deliver products (orders will be shipped within 3-5 business days and delivered within 7-10 business days). Logistics information will only be shared with third-party logistics providers for fulfillment purposes.
• Usage Behavior Information: Browsing history, product favorites, and order history, used solely to optimize product recommendations and improve service experience. This information will not be used for third-party commercial promotion.

For children under the age of 13, we strictly adhere to the Children's Online Privacy Protection Act (COPPA) and do not actively collect their personal information. If a guardian finds that a child's information has been inadvertently collected, they can contact customer service to request deletion.

2. Personal Information Use and Sharing Regulations

(A) Information Use Restrictions

The collected personal information will only be used for the following purposes and will not be used beyond the scope:

1. Order Fulfillment and Logistics: To ensure you receive the product smoothly.
2. Customer Service and After-Sales: To respond to your inquiries, complaints, and requests.
3. Service Optimization and Security: To identify transaction risks and improve platform functions.
4. Compliance Notifications: To inform you about policy updates, service changes, and other important information.

We will never use your personal information for unfair practices such as "big data discrimination."

(B) Information Sharing Constraints

Without your explicit written consent, we will never sell, lease, or share your personal information with any third party. When it is necessary to provide information to third parties (e.g., logistics providers, payment services), the data will be anonymized and only the information necessary to complete the service will be provided. We will also sign data security agreements with third parties, specifying confidentiality obligations and responsibilities, and regularly audit their compliance.

3. Personal Information Protection Measures

We have established a comprehensive information security protection system, using both technical and management measures to prevent risks such as data leakage, tampering, and loss:

1. Data Encryption Storage: All personal information is stored using encryption technology. Sensitive information is additionally anonymized. Encryption keys are managed at multiple levels, with limited access granted only to authorized personnel, ensuring data storage security.
2. Access Control: Access to personal information is strictly limited, with permissions granted only to those necessary to complete the work. All operations are logged to prevent unauthorized access, duplication, or dissemination.
3. Technical Security Upgrades: Regular security vulnerability checks and repairs are conducted on our servers and systems. Firewalls and intrusion detection systems are deployed to prevent network attacks and unauthorized access, ensuring a secure environment for data transmission and processing.
4. Data Retention Policy: Personal information will be retained for the shortest necessary period to fulfill services. After an order is completed, transaction and logistics information will be retained for at least 3 years in accordance with legal requirements. After the retention period, the data will be anonymized and deleted, and the retention period will not be extended without a valid reason.

4. User Rights Regarding Personal Information and How to Exercise Them

In accordance with U.S. laws, you have the following rights concerning your personal information, and we will provide convenient channels to assist you in exercising these rights:

• Right to Know and Access: You may request to know the types, specific contents, and usage records of the personal information we have collected about you.
• Right to Correct: If your personal information (e.g., contact details, shipping address) is incorrect, you may request that we correct it.
• Right to Delete ("Right to be Forgotten"): Subject to legal retention requirements and business necessities, you may request the deletion of your personal information.
• Right to Opt-Out: You can refuse to have your information used for non-essential services, such as personalized recommendations, without affecting your ability to shop or use basic services.

To exercise any of these rights, please email us at service@mail.dimlov.com, specifying your identity and request. We will respond and process your request within 15 business days. Our customer service hours are Monday to Friday from 9:00 AM to 6:00 PM (UTC+8:00). Any messages left outside of working hours will be prioritized and handled the following business day.

5. Disclaimer and Policy Updates

1. Force Majeure: If a personal information security incident occurs due to force majeure, third-party attacks, or user-related issues (e.g., account password theft), we will take emergency measures within our capacity but will not bear responsibility for the incident.
2. Policy Updates: This policy will be optimized based on changes in U.S. laws and business adjustments. If any changes occur, we will inform you via website announcements, email notifications, and other means. The updated policy will take effect from the date of publication.
3. Questions or Suggestions: If you have any questions, complaints, or suggestions regarding this policy, please contact us via email. We will do our best to answer and improve our services.

This policy is owned by Dimlov Department Store. Any issues not covered herein will be governed by applicable U.S. privacy protection laws and regulations.