Last Updated: January 23, 2026
Company Name: Zhijiang Bingdan Trading Co., Ltd.
Address: Room 1105, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Chen Jianhua
Social Credit Code: 91420583MAK3LBHY7P
Email: service@mail.dimlov.com
Phone: 19272368146
Welcome to Dimlov Department Store's FAQ! We specialize in providing high-quality products for customers in the United States, including home cleaning, digital gadgets, fashion accessories, and cultural creative items. Below are some frequently asked questions during the shopping process. If your question is not addressed here, please contact customer service for further assistance.
1. Order Related
Q: Can I modify or cancel my order after placing it?
A: Once the order payment is successfully processed, if the order status is still "Pending Shipment," you can contact customer service promptly to modify the shipping information or cancel the order. If the order has already shipped, modification or cancellation is not possible. You can refer to our return and exchange policy once the product is received.
Q: How can I check the status of my order?
A: You can check your order status in the "My Orders" section of your account center (Pending Payment, Pending Shipment, Shipped, Delivered). Once the order is shipped, a tracking number will be generated, and you can track the shipping progress directly through the page.
2. Shipping and Delivery
Q: How long will it take for my order to ship? How long until I receive my items?
A: After confirming the order payment, we will ship your order within 3-5 business days. After shipment, the item should reach you within 7-10 business days under normal conditions. Delivery time may be affected by factors such as the delivery area or peak shipping periods, and remote locations may experience slight delays.
Q: What should I do if my shipping information hasn’t been updated for a long time?
A: Shipping information is typically updated within 24-48 hours after dispatch. If the tracking information hasn't been updated after 3 days, it’s recommended to contact the logistics provider for verification. You can also contact customer service via email, and we will assist you in tracking your order status.
3. Product Related
Q: What categories of products do you sell?
A: We specialize in four major categories of products:
- Home Cleaning (Laundry Color Absorbing Cloth, Multi-functional Cleaner)
- Digital Gadgets (Desktop Lyrics Speaker, Multi-functional 3D Printer)
- Fashion Accessories (Baroque Pearl Earrings, Metal Ball and Pearl Necklace, Water-Glow Beaded Bracelet)
- Cultural Creative Items (Handmade Coasters, Tarot Cards, Nail Stickers)We will continue to update our product categories, so stay tuned!
Q: What should I do if I find a quality issue with my product?
A: If you discover a quality issue within 14 days of receiving the item, please contact customer service via email and provide photos/videos of the issue. We will guide you through the return or exchange process according to our return and exchange policy to protect your rights.
4. Payment and Tax Information
Q: What payment methods do you support?
A: We support various secure payment methods, including American Express, Klarna BNPL, Mastercard, PayPal, and VISA. You can choose the method that best suits your needs.
Q: Does the product price include taxes? Who pays for customs duties?
A: The product price includes relevant taxes within the United States, and no additional hidden taxes are required. Customs duties must follow the local policies and customs regulations of your region (U.S. states). If customs duties are incurred, the related costs will be borne by you. The specific amount will be determined by the local customs authority.
5. Customer Service and After-Sales
Q: What are your customer service hours, and how can I contact customer service?
A: Our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). You can contact us via our dedicated email service@mail.dimlov.com. We will respond to your inquiries promptly during working hours.
Q: Who covers the return shipping cost, and how long does it take to process a refund?
A: For returns due to our fault (quality issues, incorrect items, etc.), we will cover the return shipping costs. For returns due to personal reasons (e.g., not liking the item, ordering the wrong size), the return shipping costs will be borne by the customer. Refunds will be processed within 15 business days after we receive the returned item and confirm its condition, and the refund will be issued to the original payment method.
6. Other Questions
Q: Do your products come with a warranty?
A: Currently, the products we sell do not offer warranty services. If there are quality issues with the product, you can process a return or exchange within the specified timeframe according to our return and exchange policy.
Q: Do you support international shipping (outside the U.S.)?
A: At the moment, we only offer shipping within the United States and do not support orders from other countries or regions.
If you have any further questions or need additional assistance, please feel free to contact our customer service team!
