Last Updated: January 23, 2026
Company Name: Zhijiang Bingdan Trading Co., Ltd.
Address: Room 1105, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Chen Jianhua
Social Credit Code: 91420583MAK3LBHY7P
Email: service@mail.dimlov.com
Phone: 19272368146
Thank you for choosing Dimlov Department Store! We are focused on providing high-quality department store products to customers in the United States, covering four major categories: home cleaning, digital gadgets, fashion accessories, and cultural creative items. To ensure a smooth shopping experience, we provide the following shipping and delivery details for your reference.
1. Delivery Range and Timeliness
We offer delivery across the entire United States, ensuring you receive your desired products quickly:
- Shipping Time: After successful payment and order confirmation, we will arrange shipment within 3-5 business days. During holidays, there may be slight delays, and the exact shipping time will be shown on your order details page.
- Receiving Time: After shipping, you can typically receive your product within 7-10 business days. Actual delivery time may be affected by the delivery area and logistics peak periods. You can track your logistics progress via the order tracking feature.
2. Shipping Fees
To give back to our valued customers, we offer free shipping across the entire store! When you shop at Dimlov Department Store, you do not need to pay any additional shipping fees. The order total will be the final amount you pay (which includes the price of the product and relevant taxes).
3. Taxes and Duties
- Product prices include relevant taxes within the United States. You do not need to pay any additional taxes when placing your order, and the payment amount is transparent and visible.
- Customs duties are subject to the local policies of your region (states within the U.S.). These costs will be borne by the customer. If your order incurs customs duties, the logistics service provider will contact you to handle the payment. The exact amount will be determined by the local customs authority.
4. Order Status and Tracking
- After your payment is successful, the order status will be updated to “Pending Shipment.” Once the product is shipped, the status will change to “Shipped,” and a tracking number will be generated. You can track the logistics progress in real-time via your order page.
- After receiving the product, the order status will automatically update to “Delivered” within 24 hours. If the status does not update for a long time, please contact customer service for verification.
5. Contact Us
If you have any questions during the shipping or delivery process (e.g., shipping delays, order tracking issues, etc.), please contact customer service through the following methods:
- Customer Service Email: service@mail.dimlov.com
- Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
We will promptly assist you in verifying and resolving any issues to ensure a smooth delivery experience. Thank you again for your trust and support, and we wish you a pleasant shopping experience!
