Last Updated: January 23, 2026

Company Name: Zhijiang Bingdan Trading Co., Ltd.

Address: Room 1105, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majia Dian Street, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Chen Jianhua

Social Credit Code: 91420583MAK3LBHY7P

Email: service@mail.dimlov.com

Phone: 19272368146

Thank you for choosing Dimlov Department Store (hereinafter referred to as "we"). This agreement aims to clarify the rights and obligations between us and you, the user (hereinafter referred to as "you"), regarding product purchases, delivery, after-sales, and other matters, in order to create a fair and orderly trading environment. We focus on providing department store products to users in the U.S., covering categories such as home cleaning, digital gadgets, fashion accessories, and cultural creations. By placing an order and purchasing products through our platform, you agree that you have read, understood, and accepted the full contents of these terms, including any future updates and supplementary rules.

1. Definitions

• Platform: Refers to the website, mobile application, and other related channels operated by us for displaying, selling products, and providing related services.
• Product: Refers to the various department store products we sell through the platform, including home cleaning products (e.g., laundry color-catching cloth, multi-purpose cleaning agents), digital gadgets (e.g., desktop lyric speakers, multi-functional 3D printers), fashion accessories (e.g., baroque pearl earrings, metal ball and pearl necklaces, water bead bracelets), cultural creations (e.g., handmade coasters, tarot cards, nail stickers), and any other products listed in the future.
• Order: Refers to the purchase request you submit through the platform, including product information, shipping details, payment information, and other contents, which forms the basis of the transaction between both parties.
• Service: Refers to the services we provide, such as product display, order processing, logistics delivery, customer service inquiries, and after-sales response.

2. Order Rules

(A) Order Formation and Confirmation

When you select a product, confirm shipping details, and complete payment on the platform, the order is officially formed. We will complete the order review within 1 business day. After approval, the order status will be updated to "Pending Shipment," and we will begin preparing for shipment. If the order cannot be reviewed properly due to reasons such as product out-of-stock, pricing errors, or incomplete information provided by you, we will promptly notify you via your provided contact details and offer solutions such as order cancellation, refund, or product replacement.

(B) Order Modification and Cancellation

Before the order status changes to "Shipped," you can contact customer service to request modifications to your shipping address, contact details, etc., or cancel the order. If the order has been marked as "Shipped," modification or cancellation is no longer possible. You can proceed with returns or exchanges according to our return and exchange policy once the product is received. For frequent cancellations, we have the right to investigate and may limit your ordering privileges to maintain order integrity.

3. Logistics and Delivery Services

1. Shipping Time: After the order is approved, we will arrange shipment within 3-5 business days. During holidays, peak logistics periods, or for special products (e.g., multi-functional 3D printers), there may be slight delays. The actual shipping time will be displayed on the order details page.
2. Delivery Time: After shipment, you can typically receive your product within 7-10 business days, depending on your delivery area and the logistics service provider’s operation. Deliveries to remote areas may take a little longer.
3. Receipt Confirmation: When the product is delivered, the signature of you or your designated recipient will be regarded as confirmation of successful delivery. The signed receipt will serve as proof that the product was received in good condition. If you notice any packaging damage, product quantity discrepancies, or obvious defects, you can refuse to accept the delivery and contact customer service for verification. If the product has already been signed for, you must provide relevant evidence within 24 hours of receiving the product for us to assist in investigation.
4. Logistics Tracking: After shipment, a tracking number will be generated for your order. You can track the logistics progress in real-time via the order page on the platform. If the logistics information has not been updated for more than 3 days, you can contact customer service for assistance.

4. Rights and Obligations of Both Parties

(A) Our Rights and Obligations

• We have the right to reasonably price, update, and adjust the products on the platform. The price displayed at the time of your order will be the final price, and price adjustments will not affect orders that have already been placed.
• We guarantee that the products sold on the platform meet the description and normal use standards, ensuring the legality of the product source. We do not sell counterfeit, substandard, or infringing products.
• We will provide logistics and delivery services according to the terms of this agreement and establish a comprehensive customer service system, responding to your inquiries and requests during working hours.
• We have the right to take corresponding measures if you violate these terms or platform rules, including but not limited to canceling orders, restricting services, or pursuing breach of contract responsibilities.

(B) Your Rights and Obligations

• You have the right to inspect the quality and specifications of the products after receiving them and request a return or exchange if the product meets the conditions for such.
• You guarantee that the personal information (name, shipping address, contact details, etc.) you submit on the platform is truthful, accurate, and complete. If your information changes, you should update it promptly. You will bear the responsibility for any issues such as failure to deliver or product loss caused by incorrect information.
• You must comply with these terms and the platform's related rules. You may not use the platform for malicious ordering, false complaints, infringing third-party rights, or other illegal or non-compliant behaviors.
• You should protect your personal account information. You will be responsible for any order disputes or property losses caused by the leakage or theft of your account. If you notice any abnormalities in your account, please immediately contact customer service to freeze the account.

5. Customer Service

Our customer service team will provide you with order inquiries, logistics tracking, after-sales handling, issue feedback, and other services. The specific service details are as follows:

1. Customer Service Email: service@mail.dimlov.com
2. Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
3. Response Time: We will respond to inquiries received during working hours within 2 business days. Messages left outside of working hours will be prioritized and processed the following business day.

6. Disclaimer

1. In case of force majeure (including but not limited to natural disasters, wars, policy adjustments, strikes by logistics service providers, etc.) that prevent the fulfillment of the order, delays in shipment, or product damage, we will not bear liability for breach of contract but will make every effort to assist you in minimizing losses and promptly inform you of the situation.
2. If the delay, return, or loss of the product is caused by personal reasons (e.g., unclear shipping address, no one available to sign for the delivery, contact details are unreachable), any related costs and losses will be borne by you.
3. The product images and text descriptions on the platform are for display purposes only. Due to lighting, display device differences, etc., there may be slight color and detail differences from the actual product. The actual product will prevail, and we will not bear return or exchange responsibilities unless the product has quality issues.
4. For cultural and creative products (e.g., tarot cards, handmade coasters), their handcrafted nature may result in slight differences in details, which do not constitute quality issues. This will be indicated on the product detail page.

7. Updates to the Terms and Dispute Resolution

1. We have the right to modify these terms based on business development, regulatory updates, and other circumstances. The updated terms will be communicated to you via platform announcements, email notifications, etc. The updated terms will take effect from the date of publication, and your continued use of our services will constitute acceptance of the modified terms.
2. Any disputes arising from or related to these terms should first be resolved through friendly consultation. If consultation fails, the dispute should be submitted to a court with jurisdiction in the U.S. for litigation, and U.S. laws and regulations will apply.

These terms are ultimately interpreted by Dimlov Department Store, and any matters not covered will be determined through further consultation between both parties.