Transportation and Distribution

Last Updated: March 18, 2026

Company Name: 湖北省咏故璞商贸有限公司

Company Address: 湖北省黄冈市罗田县凤山镇三里桥社区三里桥巷24号1幢2单元3层301室（自主申报）

Legal Representative: Yang Hongpeng

Unified Social Credit Code: 91421123MAK54Y23X8

Phone Number: +86 15083562544

Email: service@mail.futbed.com

Shipping and Delivery Information

Dear Customer,

Hello! We are the FUTBED team, operating a full range of department store products in Australia. To ensure a smooth shopping experience for you, we are providing detailed explanations of the order shipping and delivery rules, as well as important notes, so you can understand the order processing and logistics progress in advance:

Customer Service Contact

If you have any questions about order delivery or logistics progress, please contact us via our official customer service email: service@mail.futbed.com. We will respond and assist you promptly during working hours.

Customer Service Working Hours

Live customer service is available Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00, Beijing Time).

For inquiries submitted outside working hours, we will reply on the next business day. We appreciate your understanding.

Order Processing and Shipping Rules

Processing Time: After receiving your order payment, we will complete the order review, packaging, and arrange for shipment within 1-2 business days to ensure your order swiftly enters the logistics process.

Definition of Business Days: Business days refer to Monday through Friday, excluding Chinese public holidays. During holidays, order processing and shipping will be postponed to the first business day following the holiday. We kindly ask for your patience.

Delivery Timeframe

After shipment, orders typically arrive at your specified address within 5-7 business days under normal circumstances.

Note: Delivery times may experience slight delays due to remote locations, local logistics peak periods, extreme weather, or customs inspections. We continuously monitor logistics updates, and if delivery is overdue, feel free to contact customer service for assistance.

Tax and Customs Duty Information

Product Taxes: The product price paid at checkout includes all relevant taxes, with no additional domestic tax required.

Cross-Border Duties: As we specialize in Australian all-category department store products, which are cross-border items, duties must comply with the destination's local customs and trade policies. If local customs impose duty fees, they must be borne by the recipient, with specific payment standards dictated by local regulations.

Additional Tips

Please carefully verify your shipping address, contact information, and other details when placing an order to prevent delivery failures or delays due to incorrect information.

After your order ships, we will update the logistics information. You can track this via email notifications or inquire with customer service for the tracking number.

In case of logistical anomalies, such as damaged packages, please immediately contact our customer service email to report the issue. We will do our utmost to assist you in resolving the matter.

Thank you for your trust and support, and we wish you a pleasant shopping experience!