Last Updated: March 18, 2026
Company Name: 湖北省咏故璞商贸有限公司
Company Address: 湖北省黄冈市罗田县凤山镇三里桥社区三里桥巷24号1幢2单元3层301室（自主申报）
Legal Representative: Yang Hongpeng
Unified Social Credit Code: 91421123MAK54Y23X8
Phone Number: +86 15083562544
Email: service@mail.futbed.com
Frequently Asked Questions (FAQ)
Dear Customer, thank you for choosing our all-category department store products! To help you quickly understand shopping-related matters, we have compiled a list of frequently asked questions and detailed answers. If you have further inquiries, please contact us via our dedicated customer service email.
Customer Service and Contact InformationHow can I contact the store's customer service?You can send inquiries, after-sales requests, and order-related questions to our official dedicated email: service@mail.futbed.com. We will review and reply to your messages during working hours.What are the customer service working hours?Our live customer service is available Monday to Friday, from 9 AM to 6 PM (UTC+8:00). Emails sent during weekends or outside working hours will be prioritized and replied to on the next business day. We appreciate your patience.Order Processing and ShippingHow long does it take to process and ship an order after payment?Once we receive your payment, we will complete the order review, product verification, and packaging process within 1-2 business days and then arrange for shipment promptly. Business days refer to Monday through Friday, excluding Chinese public holidays. During holidays, order processing will be postponed to the first business day following the holiday.After the order shows as shipped, how long will it take to receive my items?Under normal logistics conditions, orders are typically delivered within 5-7 business days after shipment (calculated from Monday to Friday, excluding public holidays). Actual delivery times may be slightly influenced by local logistics, weather, customs clearance, and other objective factors. We continuously track logistics progress and will update you promptly in case of any anomalies.Taxes and DutiesDoes the price on the product page include taxes? Are there additional taxes to be paid?All displayed product prices in our store include relevant taxes. The amount you pay at checkout is the final price with tax included, and no additional taxes need to be paid on the product itself. You can proceed to checkout with confidence.Do I need to pay customs duties upon receipt? Who is responsible for the duties?Customs duties must be executed according to the local customs and import policies of Australia. Whether duties are charged, and the amount thereof, are subject to local regulations, and related costs are the responsibility of the customer. Our product prices do not include customs duties.Additional TipsWhen sending email inquiries, it is recommended to include your order number, name, and specific issue to allow us to quickly verify information and enhance response efficiency.In case of logistics delays or package anomalies, please do not worry. Send an email to our customer service email, and we will assist you in investigating and resolving the matter promptly.During weekends and public holidays, order processing, customer service responses, and logistics deliveries may be delayed. We appreciate your understanding.
