Practicality first, integrity in business

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Last Updated: March 18, 2026

Company Name: 湖北省咏故璞商贸有限公司

Company Address: 湖北省黄冈市罗田县凤山镇三里桥社区三里桥巷24号1幢2单元3层301室（自主申报）

Legal Representative: Yang Hongpeng

Unified Social Credit Code: 91421123MAK54Y23X8

Phone Number: +86 15083562544

Email: service@mail.futbed.com

User Service Terms

Welcome to our platform. These terms aim to clarify the rights and obligations of both parties, standardize order processing and customer service procedures, and protect your shopping rights. Our platform specializes in a wide range of Australian department store products. Below are the detailed service rules—please read them carefully:

  • Customer Service Contact Information and Working Hours
  • Official Customer Service Email
  • For inquiries regarding order progress, product details, after-sales issues, or other shopping-related questions, please contact us via our official customer service email: service@mail.futbed.com. We will respond to your inquiries promptly during working hours.
  • Customer Service Working Hours
  • Live customer service is available from Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00, Beijing Time). During weekends and public holidays, live service is not available. You may leave an email message, and we will address and respond to each inquiry on the next business day.
  • Order Processing and Shipping Rules
  • Order Activation Prerequisite: Your order becomes effective once payment is completed. The company will then initiate further processing steps. Orders that remain unpaid will not be processed, and the system may automatically cancel orders if payment is overdue.
  • Order Processing Timeframe: After receiving your payment, the company will review the order, verify products, and prepare packaging within 1-2 business days, arranging shipment as soon as possible.
  • Definition of Business Days: Business days refer to Monday through Friday, excluding Saturdays, Sundays, and Chinese public holidays. Order processing and shipping will resume on the first business day following any holiday period.
  • Logistics and Delivery Timelines
  • Standard Delivery Timeline: Typically, orders are delivered within 5-7 business days after shipment. Exact delivery times can vary slightly due to logistics efficiency, destination customs procedures, weather, and traffic conditions—factors beyond our control. We appreciate your understanding.
  • Tracking Logistics Progress: After shipment, you can check the logistics information via email or the order page to track package movement in real-time. If you do not receive your items within the expected timeframe, please contact customer service for assistance.
  • Additional Notes
  • Our platform focuses on offering a comprehensive range of Australian department store products, ensuring all products are listed with accurate platform information and adhere to quality standards.
  • In cases of order anomalies, logistics delays, or product issues, our customer service team will proactively communicate and negotiate solutions during working hours to ensure your shopping experience is protected.
  • The final interpretation of these service terms belongs to this platform. We reserve the right to optimize and adjust service details based on operational circumstances. Adjustments will be publicly announced through official channels and will take effect immediately upon announcement.

    • Note: We recommend sending inquiry emails during working hours for a quicker response from customer service. Please patiently await order processing after payment. Order timelines may extend during holiday periods. Thank you for your understanding and support!