Practicality first, integrity in business

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Last Updated: March 18, 2026

Company Name: 湖北省咏故璞商贸有限公司

Company Address: 湖北省黄冈市罗田县凤山镇三里桥社区三里桥巷24号1幢2单元3层301室（自主申报）

Legal Representative: Yang Hongpeng

Unified Social Credit Code: 91421123MAK54Y23X8

Phone Number: +86 15083562544

Email: service@mail.futbed.com

Contact Us

Dear Customer,

Hello! Thank you for choosing our department store products. We are a comprehensive department store operator in Australia, specializing in a variety of high-quality goods, committed to providing you with a convenient and secure cross-border shopping experience. If you have any inquiries about orders, after-sales issues, product questions, or collaboration suggestions, please feel free to contact us through our dedicated official email, and we will respond to each query as soon as possible.

Official Contact Email

service@mail.futbed.com

This is our only official customer service contact email. All inquiries, after-sales, and order-related matters are handled through this email. Please ensure you use the official channel to avoid any misinformation.

Customer Service Hours

Our customer service team operates according to the UTC+8:00 (China Time Zone) schedule, with specific working hours as follows:

Monday to Friday: 9:00 AM - 6:00 PM

During weekends and Chinese legal holidays, the customer service team does not handle online inquiries. Emails you send during these times will be responded to on the first working day after the holiday. We appreciate your patience and understanding.

Order Processing and Logistics Timeliness

Please note that "business days" mentioned here refer to Monday through Friday, excluding Chinese legal holidays and weekends.

  • Order Processing Timeliness: Upon receiving your payment, the company will complete the order review, product packaging, and all processing steps within 1-2 business days and arrange for shipping as soon as possible. During holidays, order processing may be postponed to the next business day.
  • Logistics Delivery Timeliness: After normal dispatch, products will be delivered to your specified address within 5-7 business days. Delivery times may be slightly affected by cross-border customs clearance, weather, and other objective factors. We will continuously monitor logistics updates and promptly communicate any abnormalities via email.

    • Email Inquiry Tips

    To enable us to resolve your issues more quickly and accurately, we recommend including your order number, order date, your name, and a detailed description of the issue in the body of your email. We prioritize processing inquiries with complete information, significantly reducing response and handling times to fully protect your shopping rights.