Last Updated: March 18, 2026
Company Name: 湖北省咏故璞商贸有限公司
Company Address: 湖北省黄冈市罗田县凤山镇三里桥社区三里桥巷24号1幢2单元3层301室（自主申报）
Legal Representative: Yang Hongpeng
Unified Social Credit Code: 91421123MAK54Y23X8
Phone Number: +86 15083562544
Email: service@mail.futbed.com
Payment Policy
Dear Customer,
Welcome to FUTBED, where we operate as a comprehensive department store located in Australia, committed to providing our global customers with a convenient and secure shopping and payment experience. To protect your shopping rights, we have outlined our complete payment-related policy, order processing, and information security rules below. Please read them carefully:
Accepted Payment Methods
Our site supports various mainstream international payment methods to meet the diverse needs of our customers. You can use the following channels:
Visa、Mastercard、American Express (Amex)、PayPal、Discover、Afterpay
Note: The above-listed payment channels are the most commonly used and compatible with our site. If you hold other credit card brands not listed here, you may still attempt to submit a payment; the system will automatically verify compatibility. Each transaction only supports one payment method and cannot be split between multiple methods. We continuously optimize the payment process to provide you with a straightforward and convenient one-stop payment experience.
Order Processing and Delivery Timelines
Customer Service Working Hours: Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). No live customer service is available during public holidays and weekends.
Order Processing Rules: Upon receiving your full payment, the company will complete order review, allocation, and shipment arrangement within 1-2 business days. Business days refer to Monday through Friday, excluding Chinese public holidays. Orders paid during holidays will be processed on the next business day.
Delivery Timelines: After shipping, orders typically arrive within 5-7 business days under normal circumstances. Actual delivery times may be slightly delayed due to factors like international logistics clearance or remote destinations.
Tax and Duty Information
All product prices displayed on our site include relevant taxes. You do not need to pay additional domestic taxes beyond the marked product price.
Any duties arising from cross-border shipping must comply with the local customs policies of the destination country/region and are the responsibility of the recipient. For questions, please consult the local customs department.
Personal Information Security Assurance
As a professional online retailer, customer data and personal information security are our core operational priorities. We place great emphasis on information protection. Our site employs a comprehensive, rigorous internal information security system that meets international security standards, equipped with professional protective mechanisms and strict internal management processes. This ensures all personal information and payment-related details shared during your shopping experience are securely protected, used only for order processing, logistics, and after-sales service, maintained confidentially, and never disclosed.
Customer Service Contact
If you encounter issues during payment, need to check order progress, or have any questions about the payment policy or tax rules, please contact us via our official email during customer service hours:Official Customer Service Email: service@mail.futbed.com
We will respond to your inquiries promptly during working hours and strive to resolve your issues.
FUTBED reserves the right to make the final interpretation of this payment policy. Any adjustments to the policy will be promptly announced on our official website. Thank you for your trust and support!