Last Updated: March 18, 2026
Company Name: 湖北省咏故璞商贸有限公司
Company Address: 湖北省黄冈市罗田县凤山镇三里桥社区三里桥巷24号1幢2单元3层301室（自主申报）
Legal Representative: Yang Hongpeng
Unified Social Credit Code: 91421123MAK54Y23X8
Phone Number: +86 15083562544
Email: service@mail.futbed.com
Privacy Policy
Welcome to the FUTBED platform and related services! This privacy policy aims to clearly explain how we, as an Australian all-category department store operator, collect, use, store, and protect your personal information, as well as the rights you have as a user. Please carefully read and fully understand the entire content of this policy before using our products and services. By using our services, you are deemed to have agreed to our handling of your personal information in accordance with this policy.
This policy applies to all product sales, order processing, customer service inquiries, logistics, and related after-sales services on the FUTBED platform, and is applicable to all users who visit or purchase our products.
Scope of Personal Information We Collect
To provide you with compliant and efficient product transactions and delivery services, we only collect your relevant personal information within the necessary scope for service realization. The specific information collected includes:
Order-related Information: Your name, contact number, shipping address, and email for order confirmation, shipment arrangement, logistics, and after-sales follow-up; your payment-related information (we process payments through compliant third-party channels only and do not store full credit card numbers, passwords, or other sensitive payment data).
Customer Service Inquiry Information: Content you voluntarily provide, order numbers, and contact information used for quickly responding to your inquiries and handling after-sales issues.
Necessary Platform Usage Information: Basic device and browsing information when you access the platform, solely for optimizing the user experience and not for unrelated purposes.We do not collect any personal information unrelated to our merchandise sales and order services, nor do we illegally obtain your private data.
Purpose of Using Personal Information
We collect your personal information only for the following legal and necessary scenarios and will not use it beyond these purposes:
Processing Your Orders: Confirming order information, verifying payment status, and completing order processing and shipping arrangements as disclosed.
Logistics Services: Sharing your shipping information with compliant logistics partners to ensure timely delivery to your specified address.
Customer Service and Support: Responding to inquiries, complaints, returns, and exchanges, providing corresponding after-sales services.
Order and Account Management: Recording your transaction history for future order status queries and handling related after-sales matters.
Compliance Obligations: Adhering to relevant laws, regulations, and industry requirements to ensure transaction security and user rights.
Order Processing and Delivery Timelines
Order Processing Timeframe: Orders will be processed and shipped within 1-2 business days upon receipt of payment; business days refer to Monday through Friday (UTC+8:00), excluding Chinese public holidays.
Delivery Timeframe: After dispatch, orders are expected to arrive within 5-7 business days, subject to slight variations due to logistics, distance, etc. We will provide logistics information for tracking.
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). You may send inquiries via email outside these hours, and we will respond promptly on the next business day.
Sharing and Transfer of Personal Information
We highly value your personal information security and will not sell or rent your personal information illegally. Information may be shared only in the following necessary scenarios:
Logistics Partners: Only share required information such as name, phone number, and address for delivery purposes, with adherence to privacy obligations by partners.
Compliant Third-Party Payment Institutions: Used only for payment verification and transaction confirmation, without direct storage of sensitive payment information.
Legal Requirements: Information may be provided within legal limits when requested by law enforcement or regulatory bodies.As an Australian entity, any cross-border information transfer will strictly comply with Australian Privacy Principles and cross-border data compliance requirements, ensuring equivalent protection of your information.
Protection Measures for Personal Information
We adopt reasonable and compliant technical and management measures to protect your personal information from leakage, alteration, loss, or unauthorized access:
Use encryption technology to safeguard personal data during storage and transmission, with strict internal access controls allowing only authorized personnel to handle user information.
Conduct regular security inspections to prevent cyber attacks and data breaches.
In the event of a security incident affecting your rights, we will handle the situation and notify you as mandated by regulations.
User Rights Regarding Personal Information
You have the following legal rights concerning your personal information and can exercise them through our official customer service channels:
Right to Access and Correct: You can view your order information and personal details and request corrections if there are inaccuracies.
Right to Request Deletion: Under compliance with laws and completion of contract performance, you can request deletion of personal information (excluding completed transactions and archived records).
Right to Withdraw Consent: You can withdraw your consent for us to process your personal information, after which we will cease related activities, without affecting prior actions based on your consent.
We will process your requests promptly during customer service hours without unnecessary delay or refusal.
Updates to the Privacy Policy
We may revise this privacy policy in response to business adjustments or legal updates. Updated policies will be communicated through platform announcements or email notifications. Continued use of our services indicates acceptance of the revised policy; if you disagree, you may discontinue using our services.
Contact Us and Inquiry Channels
If you have any questions or suggestions about this privacy policy, need to handle personal information matters, or inquire about orders and customer service issues, please contact us through the following official channel:Official Customer Service Email: service@mail.futbed.com
We will respond to your emails promptly according to the disclosed customer service hours and address your concerns appropriately.