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Last Updated: March 18, 2026

Company Name: 湖北省咏故璞商贸有限公司

Company Address: 湖北省黄冈市罗田县凤山镇三里桥社区三里桥巷24号1幢2单元3层301室（自主申报）

Legal Representative: Yang Hongpeng

Unified Social Credit Code: 91421123MAK54Y23X8

Phone Number: +86 15083562544

Email: service@mail.futbed.com

Warranty Policy Explanation

Dear Customer,

Hello! Thank you for choosing to purchase products from our store. We specialize in providing a wide range of Australian department store products, focusing on offering high-quality goods and attentive shopping services to global customers. To clarify our after-sales policies, we are presenting our warranty and return/exchange policies for your convenience, allowing you to shop with peace of mind.

  • Core Warranty Policy Explanation

    • Our store currently does not offer product warranty services. All categories of departmental store products sold do not come with official warranty, repair, or maintenance-related after-sales services. We appreciate your understanding in this matter.

    If you receive a product that has quality issues, is damaged, incorrectly shipped, or exhibits other non-human-induced abnormalities, please do not directly apply for repairs. Instead, refer to our store's return and exchange policy to process related after-sales procedures, and we will handle it promptly for you.

  • Supporting Return and Exchange Core Rules (Guidance Connection)

    • Our store supports a 14-day no-reason return and exchange policy. For detailed conditions, processing procedures, shipping rules, product return requirements, and other specifics, please visit our store's dedicated "Return and Exchange Policy" page to review the complete content. Submit your after-sales application strictly following the corresponding rules.

  • Customer Service and Order Inquiry Channels

    • If you have questions about the warranty policy, return and exchange rules, or need to inquire about order progress or after-sales processing status, please contact us through the following official channels:

  • Official Customer Service Email: service@mail.futbed.com
  • Customer Service Working Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00, equivalent to China Standard Time)

    • Note: Customer service only handles email inquiries and after-sales applications during working hours. Messages submitted outside of working hours will be replied to on the next business day. We appreciate your patience.

  • Order Shipping and Delivery Timelines (Reference Support)

    • To help you understand the overall progress of your order, we are also disclosing the order processing and delivery rules:

  • Order Processing Time: After receiving your payment, the company will process your order within 1-2 business days and arrange for shipment. Here, business days refer to Monday through Friday, excluding Chinese public holidays.
  • Delivery Timing: Under normal circumstances, products are delivered within 5-7 business days after dispatch. Delivery times may be slightly delayed during holidays or peak logistics periods, especially to remote areas.

    • Important Reminder: Our store only supports returns and exchanges within 14 days, with no warranty service. We advise you to carefully confirm product specifications, styles, and other information before ordering. Upon receipt, promptly inspect the product, and if any issues arise, contact customer service within the valid period for after-sales service, as late submissions cannot be accommodated.

    Thank you again for your understanding and support. We wish you a pleasant shopping experience!